Return.

You have the right to return the delivered goods within a period of 10 working days. The right of return begins upon receipt of the goods by the customer.

The returned items must be undamaged, in new condition, and in perfect original packaging. Returns are without exception with our Return request to process. Upon its submission, we will send you a returns label, which you should print and attach to the parcel along with a DHL Service Point you give up. The customer bears the return costs.

Should the aforementioned conditions not be met, the right of return shall be forfeited and we will charge a processing fee of CHF 30.00. Items specially procured at the customer's request are excluded from the right of return.

Guarantee.

Rüegg AG grants a warranty for the freedom from defects and functionality of the ordered product for 24 months after delivery or collection. To claim a warranty case, you must register the product and the corresponding invoice via your personal customer account in the Rüegg webshop. Grant application You are required to capture this and return it according to the instructions provided therein. We will inform you in writing about the further progress of the warranty claim.

If your warranty claim is approved, Rüegg AG may, at its discretion, fulfil the warranty either through a credit at the daily rate (maximum of the selling price at the time of your order) or through a replacement product.

The warranty exclusively covers the replacement of the product's value; ancillary costs are excluded. No liability will be accepted for consequential damages. Also excluded from the warranty are damages caused by alterations or repairs carried out by you, by wear and tear, by force majeure, or by non-compliance with operating instructions.