{"id":96742,"date":"2026-05-01T13:21:07","date_gmt":"2026-05-01T13:21:07","guid":{"rendered":"https:\/\/ruegg.ping-ag.ch\/?page_id=96742"},"modified":"2026-05-08T06:28:22","modified_gmt":"2026-05-08T06:28:22","slug":"politica-di-restituzione-e-garanzia_b2c","status":"publish","type":"page","link":"https:\/\/ruegg.ping-ag.ch\/it\/rueckgabe-und-garantierichtlinien_b2c\/","title":{"rendered":"Politiche di reso e garanzia_b2c"},"content":{"rendered":"<div class=\"wp-block-group headerbild\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1640\" height=\"600\" src=\"https:\/\/ruegg.ping-ag.ch\/wp-content\/uploads\/2025\/11\/retourengarantien.jpg\" alt=\"\" class=\"wp-image-96981\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ritorno e <br>Linee guida per la garanzia.<\/p>\n<\/div><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Ritorno.<\/strong><\/h5>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">Il cliente ha il diritto di restituire la merce consegnata entro un periodo di 10 giorni lavorativi. Il diritto di restituzione decorre dal momento del ricevimento della merce da parte del cliente.<\/p>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">Gli articoli restituiti devono essere integri, in perfette condizioni e nella confezione originale. I resi devono essere etichettati con il nostro <a href=\"https:\/\/ruegg.ping-ag.ch\/wp-content\/uploads\/2025\/11\/Retourenantrag_D_F__05.2019.pdf\"><\/a><a href=\"https:\/\/ruegg.ping-ag.ch\/wp-content\/uploads\/2026\/01\/Retourenantrag_D_F__01.2026.pdf\">Richiesta di restituzione<\/a> per essere elaborato. Una volta inviato il pacco, vi invieremo un'etichetta di restituzione che potrete stampare e consegnare insieme al pacco presso un'agenzia di recapito. <a href=\"https:\/\/www.dhlservicepoints.ch\/de\/\">Punto di servizio DHL<\/a> rinunciare. I costi di restituzione sono a carico del cliente. <\/p>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">Se le condizioni di cui sopra non sono soddisfatte, il diritto di restituzione decade e verr\u00e0 addebitata una tassa di elaborazione di CHF 30.00. Gli articoli che sono stati acquistati appositamente su richiesta del cliente sono esclusi dal diritto di restituzione.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Garanzia.<\/strong><\/h5>\n\n\n\n<p class=\"has-normal-font-size wp-block-paragraph\">R\u00fcegg AG garantisce che il prodotto ordinato \u00e8 privo di difetti e funzionante per 24 mesi dalla consegna o dal ritiro. Per far valere la garanzia, \u00e8 necessario inviare il prodotto e la relativa fattura tramite il proprio account cliente personale nel webshop R\u00fcegg come <a href=\"https:\/\/ruegg.ping-ag.ch\/wp-content\/uploads\/2026\/01\/Retourenantrag_D_F__01.2026.pdf\">Domanda di sovvenzione<\/a> e restituirlo secondo le istruzioni ivi descritte. Vi informeremo per iscritto sull'ulteriore corso della richiesta di garanzia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se la richiesta di garanzia viene accolta, R\u00fcegg AG pu\u00f2 soddisfare la garanzia a propria discrezione emettendo una nota di credito al prezzo corrente (al massimo al prezzo di vendita al momento dell'ordine) o fornendo un prodotto sostitutivo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La garanzia copre solo la sostituzione del valore della merce; sono esclusi i costi aggiuntivi. Non si risponde di danni conseguenti. Sono esclusi dalla garanzia anche i danni causati da modifiche o riparazioni effettuate dall'utente, dall'usura, da cause di forza maggiore o dall'inosservanza delle istruzioni per l'uso.<\/p>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-b507c051 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ruegg.ping-ag.ch\/it\/agb\/\" target=\"_blank\" rel=\"noreferrer noopener\">CG<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00fcckgabe- und Garantierichtlinien. R\u00fcckgabe. Du hast das Recht, die gelieferte Ware innerhalb einer Frist von 10 Arbeitstagen zur\u00fcckzusenden. Das R\u00fcckgaberecht beginnt mit Eingang der Ware beim Kunden. Die retournierten Artikel m\u00fcssen unbesch\u00e4digt, in neuwertigem Zustand und in einwandfreier Originalverpackung sein. Retouren sind ausnahmslos mit unserem Retourenantrag abzuwickeln. Nach dessen \u00dcbermittlung erh\u00e4ltst du von uns ein [&hellip;]<\/p>\n","protected":false},"author":12325,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"class_list":["post-96742","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00fcckgabe- und Garantierichtlinien_b2c - Arthur R\u00fcegg Fahrzeug-Zubeh\u00f6r AG<\/title>\n<meta name=\"description\" content=\"Hast du Fragen zur R\u00fcckgabe oder Garantieleistungen, welche unsere Produkte betreffen? 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